Blues On Call

Blues On Call is Highmark’s comprehensive health information and support program that provides you with up-to-date, easy to understand information about medical conditions and treatment options. A registered nurse Health Coach is available 24 hours a day, seven days a week to help you make informed health care decisions, optimize your self-care capabilities, and follow your prescribed treatment plans to improve your health outcomes. Blues On Call offers three levels of health coaching and support:

• General information and support regarding medical procedures, treatment decisions and questions following a doctor’s visit.
• Treatment decision support for making medical and surgical decision that reflect personal values and preferences, talking with physicians regarding treatment options, and receiving ongoing support and follow-up throughout treatment plans.
• Chronic condition management for those at greater risk for hospitalization, complications or an increate in the severity of the disease, including needs assessments, information on effectively managing a chronic condition and referrals to appropriate resources.

Blues On Call is available by telephone at 1-888-BLUE-428 or online at www.highmarkbcbs.com.